Silva Neves Online Specialist Psychotherapy for Central London,
Mayfair W1



Location. Fees. Privacy Policy . Online Therapy

Location and Fees

  • Due to COVID-19, I only offer appointments online via Zoom at present.
    I am fully trained and qualified to provide online therapy.
    Get in touch by e-mail: [email protected]

  • Before engaging in online therapy, please make sure that your internet connection is good enough and fast enough to be able to sustain a FaceTime or Zoom call.

  • Make sure that you are in a quiet and confidential room where you can't be overheard.




  • Location. Fees. Privacy Policy . Elaine white fluffy ball

    Fees

    Individual therapy and Couples therapy: £120

    Each session lasts 50 minutes.

    The fee is payable by bank transfer at the end of each session.

    Please note that my name may appear on your bank statement.



    Reduced fee

    Unfortunately, all my reduced fee appointments are currently fully booked. Due to high demand, I have closed my waiting list.

    For reduced fee consultations, I recommend:
  • COSRT accredited psychosexual and relationship therapist: Guillermo Llorca
  • COSRT trainee psychosexual and relationship therapist: Simon Lyne



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    Making an appointment

    The best way to contact me is sending your enquiry by e-mail to: [email protected] or through this website.

    Alternatively, you can call me or text me on: 07958320565

  • If you send me an e-mail: I usually respond to e-mails within 48 hours from Monday to Friday unless I am away on professional development or holiday. If I am away, you will receive an automatic e-mail response informing you when I will return to work.

  • If you send me a text: I usually respond to texts within 48 hours from Monday to Friday unless I am away on professional development or holiday. If I am away, you will not receive any response until I get back to work. If you don't receive a response to your text, please send me an e-mail.

  • If you send me a voicemail: I usually respond to voicemails either with a telephone call or a text within 48 hours from Monday to Friday unless I am away on professional development or holiday. If I am away, you will not receive any response until I get back to work. If you don't receive a response to your voicemail, please send me an e-mail.
    When you send a voicemail, please state clearly your name and contact details to get back to you.

    Important: if you contact me, I will assume that it is ok to get back to you. If you do not want me to respond to your e-mail, call or text, please do tell me explicitly in your message.
    I am the only person who has access to my e-mails, texts and voicemails. Please note that these contact methods are not secure, therefore we cannot guarantee complete confidentiality. It is best not to discuss or write personal or sensitive information about you on a text or in an e-mail.


    Please note that I need 48 hours notice (2 working days) if you need to cancel an appointment, otherwise the fee may be charged for the missed session.

    I do not offer a crisis service.
    If you are experiencing suicidal thoughts and are making plans to end your life, please go to your nearest A&E.
    If you are severely depressed, please go to your GP.
    If you are experiencing emotional difficulties and need to speak to someone without delay, please call The Samaritans on 116 123.





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    My privacy policy


  • My consultations with you are confidential.

  • Professional and ethical guidelines require me to have regular clinical supervision to discuss my work with my clients. Consultations with my clinical supervisor are also confidential.

  • In the event that we see each other outside of our sessions (in the street, or in a shop, for example), I will not acknowledge you unless you acknowledge me first. This is to maintain your confidentiality.

  • Couples therapy: I usually work with both partners together. Occasionally, I may have a one-to-one session with each partner. The one-to-one session is kept confidential. It is the responsibility of each partner to disclose to each other the conversations held during their one-to-one meeting. I will not disclose conversations. It means that I may hold information that has not been disclosed by one of the partners.

  • The circumstances that require the breach of confidentiality are:
    1 - If I am sufficiently concerned that you may harm yourself or a third party.
    2 - Children or vulnerable adults being at significant risk of harm currently (current sexual, physical, psychological or financial abuse)
    3 - Acts of terrorism
    4 - Drug or people trafficking
    5 - Money laundering
    6 - I may be subpoenaed by a court to give evidence under oath.

  • If you pay my fee by bank card, my name may appear on your bank statement.

  • I abide by the General Data Protection Regulation (GDPR) (2018)

  • The personal information I hold about you (name, home address, e-mail address, telephone number, medical history, etc.) is stored in a locked cupboard. Only I have access to it.

  • I do not share any data about you to third parties.

  • You have the right to request your personal information to be corrected or erased at any time, in writing. For legal purposes, I have to keep some data about you. We can discuss your requirements and come to an agreement together.

  • In the event of my sudden incapacity to work, a professional executor will take responsibility for my clients, in which case your identity would be disclosed to the executor. Executors are bound by the same professional and ethical guidelines of confidentiality.

  • I write brief notes about what I discuss with you in sessions. Only I have access to them. I don’t write your name or any other people’s names on my notes to maintain confidentiality. You have the right to request a copy of your notes, in writing.

  • Clinical notes on couples therapy remains the confidential material of the couple relationship and one partner cannot request access without the consent of the other. I will meet your request within one month, without charge.

  • I keep all the information I hold about you, including notes, for seven years after the end of therapy. After seven years I destroy all data and notes I have about you.

  • If you fall ill during a consultation, I will call the emergency services and disclose your name and any medications you take.

  • For the purpose of training and writing for the contribution to the field of psychotherapy, I may use some materials of what I discuss with my clients for case studies. When doing so, all of my clients’ identifying information are disguised to ensure confidentiality. Before starting therapy, you will have the opportunity to opt in authorising me to do so, or not.

  • I will use your preferred methods of contact: e-mails, texts or phone calls. Please note that these methods are not secure, therefore we cannot guarantee complete confidentiality. It is best not to discuss or write personal or sensitive information on a text or in an e-mail. If you require me to e-mail clinical notes with sensitive and personal information about you, I will do so in the form of a password-protected document.

  • In the event that I need to make a referral to another appropriate professional, you will have the opportunity to opt in to authorise me to do so, or not.

  • For more information on the Information Commissioner and the GDPR, please visit ICO:





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